Why Buy From Us?
Posted on
Check out this article to find out why our customers buy with confidence from our store - from order information and notifications, through to payment, packaging and secure delivery.
Captains Blog
Category: Why Buy From Us?
-
-
Latest Stock Notifications
Posted on
Do you have specific items that you'd like to receive notifications for as soon as they arrive in stock?
Let us know in the Collectors Corner section and we'll notify you should they become available.
-
Why Buy From Us?
Posted on
We are a small family business that has been trading online since 2006.
Over the years, we're proud to have built a reputation for quality and reliability for our projects and products.
Secure Delivery
As collectors ourselves, we know how disheartening it is to find that your online purchase has been hurriedly packed into a postal bag and as a result, arrived creased or broken. To prevent this, we take the time and effort to pack all orders securely using strong packaging materials.
We also use trusted couriers to deliver our larger items. DPD has large coverage over the UK, and has been particularly impressive throughout the current Royal Mail strike situation. All deliveries sent via this service have arrived in good time, in perfect condition and are fully trackable both for ourselves and our customers.
The DPD delivery option also provides customers with a timeslot, and the option to collect from a local parcel shop if that is easier for them.
Secure Shopping System
Our store checkout is provided by Paypal, which remains the most secure online payment system. This gives the option to pay using your Paypal account, or via the Guest Checkout for both Paypal and card payments. We are not provided with any payment information other than the amount and the delivery name & address for your item.
All new item listings are added to our social media accounts (and soon to this new blog page) which you can view at leisure.
UK Based
All off-the-shelf items listed are ready and waiting to be shipped, and are not pre-orders or dropshipped. The product photo will be of the actual product you'll receive, giving you the best idea of the item condition.
All of our light kit items are assembled in our workshop, using the best materials and construction. We pride ourselves in quality, and only use the best components.
--------------------------------------------------
We thank all of our customers for supporting a UK business, which is greatly appreciated, and always try to offer the best customer service.