Data Protection Statement For Captain Jacks Models

Protection of your personal information is a top priority for us, and we would like to reassure all of our customers of the following:

Q. How do we use the information that you provide?

A. We only use the information that you enter on the customer account / order forms / notification request forms in the following ways:

1. To notify you that your order has been received, at which stage it is in the production process, and when it has been dispatched.
2. To facilitate delivery or collection of your goods.
3. All information collected is the bare minimum to enable the above.
4. If you have provided us with your email address in order to allow us to contact you about item ineterest or stock levels (for example via the general contact form or collectors corner form), we will use this to contact you as required with the relevant information.

Q. Do you share my account information with a third party? Is it used for any other purpose?

A. No. We never use the information in any other way other than to enable delivery or collection of your order, or notify you as requested about suitable items or stock levels.

Q. Where is my customer account information kept?

A. Account information is stored on the servers of our website host at www.create.net. Create is one of the most proactive and secure web hosts, and is a fully DPA compliant company. You may request details of their data protection policy by contacting them directly at the aforementioned web address.

Q. Can I cancel or amend my customer account information?

A. Yes of course. All accounts, order details and contact request instructions can be amended / permanently deleted on request via our Contact Us page.

Q. Do you have access to any payment information?

A. For postal deliveries, we accept Paypal payment only which is the most secure method. This provides us only with the delivery address of the goods, the email address registered to the Paypal account, a transaction code that will be logged on both customer and recipient accounts and of course the sum that has been paid.

We do not have access to any other financial details.

Orders collected in person are payable in cash, and again no further financial information is needed or required.

Both Paypal and the couriers that we use - UK Royal Mail & DPD comply fully with all Data Protection requirements, and can be contacted for their internal data protection policies.

Q. Do you have safeguards in place for age restricted products?

A. Yes. Our site accepts Paypal only as a payment method, which means that the user must be a minium of 18 years old to have been able to open and utilse a Paypal account for use in our store. Our contract of sale is with the Paypal account holder, and by purchasing from our site, you acknowledge that you are the Paypal account holder and are legally liable and responsible for the transaction.

Any person collecting age restricted items in person must provide official photo documents showing proof that they are of suitable age to do so.

Q. What additional information may be collected and displayed if I choose to showcase my project on your website?

A. Other than project photos, no additional information will be needed or displayed unless you provide this information and request it.

You must be the owner / have the owners full permission to request the display of any project work or additional details, and by submitting the information to us you are acknowledging this requirement.

We will not under any circumstances use project photos or project details (for example working drawings) without the full consent of the owner of the work.

You may request and provide any additional details that you would like to display alongside your project photos.

Project photos and attached information that are requested to be showcased will be displayed on our customer gallery and social media accounts.

On submitting photographs and attached information for display, you are confirming that you are the owner of the work shown / have full authorization from the owner, and are giving permission for us to display this information on our website and social media accounts.

Q. I need to provide further information, for example working drawings or photographs, in order for my order to be created. My project should not be displayed in the public domain. Will these documents be secure?

A. We have full client confidentiality, and understand the importance of discretion with all projects. Any information of this sort will be provided only to the technician/s working on your project order, and will not be shared, duplicated or discussed in any other circumstances for any other purpose.

Q. Does this website use cookies?

A. Yes, as do the vast majority of websites. This is purely to enhance your user experience, and none of the cookie data is accessible to us.

Q. How is my information used if I request to receive your email newsletter?

A. We have a brand new email newsletter system to notify customers who would like to receive details about new products, in addition to our social media listings. There is an opt-in section on the homepage of our site.

As regulations vary worldwide regarding email marketing, our newsletter is only available for customers residing in the United Kingdom. On the opt-in form, you will be asked to enter the email address to which you would like the newsletter sent. There is also an additional tick-box to confirm that by submitting the information, you 1: are the owner of the email address used 2: are a UK resident 3: confirm that you would like to receive our email newsletter.

Our newsletters are usually only sent weekly. An extra newsletter may be sent midweek during popular shopping times throughout the year.

The system we use for our newsletter is hosted by Email Octopus, a trustworthy email marketing provider who stores the email address and name of the newsletter recipient on their marketing list system. We use this company specifically because of their great reputation for data security, their strict compliance policy, and that fact that no information is sent to other parties other than to facilitate delivery of individual newsletters. Their data protection policy is available via this link: https://emailoctopus.com/legal/privacy

Please scroll down to the applicable section entitled "Your contact lists".

You can request to cancel subscription to our email newsletter and full removal of your contact details at any time via our Contact Us form.

 

We hope that this Policy has helped you fully understand how the information you provide us is used, that it is only used for its intended purpose, and to reassure you that it is secure. If you require any further information, please contact us and we'll be happy to help.