Terms & Conditions

Electronic Components, Prewired Circuits & Modified Scale Models:

It is the buyers responsibilty to ensure that the light kit or component supplied is suitable for it's intended use, and is installed in a safe and effective way. The limit of 12 volts DC as standard should not be exceeded for the use of any of our products, and under no circumstances should any of the items be connected directly to an AC mains supply unless by means of a suitable mains transformer that has been fitted by a competent and qualified person. If in any doubt as to the correct use and installation of any of our items, please contact us for advice prior to purchase, or obtain advice from a suitably qualified person. As standard, we accept no responsibility or liability for damage to items or equipment, or injury to person/s as a result of use, incorrect installation or misuse of our products. All of our products are fully tested and inspected for safety prior to leaving our premises. All electronic components and circuits will contain small parts, and require installation using suitable and adequate knowledge of electronic systems. For this reason all electronic component, bespoke circuit goods and modified scale models that we supply are intended for adult use only (ages 18 years plus). As per standard practice for electronic items, all items should not be left operational while unattended, and their power source removed. Please note that for purposes of electrical safety our electronic components, prewired circuits & light kits plus bespoke modified models are sold on a non-returnable basis - further details below.

General Product Age Restrictions

If a general product item displays an age restriction (eg a video game or DVD set) this should be adhered to. The Paypal payment system of the store requires users to be a minimum of 18 years old in order to place an order, and so by purchasing from us we class customers as a minimum of 18 years of age. It is the customers responsibility to ensure that in use of the product, any age restrictions are correctly observed.

Shipping & Delivery Options

Please be aware that due to export regulations introduced in late 2024, we are only able to dispatch items within the United Kingdom (excluding both Northern & Southern Ireland). This is due to Government policy, and so is unfortunately out of our control.

Certain locations may incur additional delivery costs if the location is not easily accessible (eg Scottish Highlands) or covered by your selected delivery method. If this is the case, we reserve the right to change the carrier and send the item securely using another tracked method. Any postage overpayment in this instance if applicable will be refunded to you, and noted on your dispatch email. If delivery costs are significantly higher due the shipping location, we will give you the option to cancel and reorder the item at the adjusted shipping rate.

Delivery information is as detailed on the Home Page of this site. Issues of postal loss are rare, however if an unsigned / untracked delivery option is chosen, losses incurred are at the buyers own risk at the discretion of Captain Jacks Models. It is always advised that you select the tracked delivery options via the store checkout. Proof of postage will be available on request for untracked items.

We pack all of our items as securely as possible using the best quality materials - we know ourselves how disappointing it can be to receive an online item that has been poorly packed and has been easily damaged in the post. For this reason, the quality of our received items is always of the highest possible standard. If for any reason beyond our control your item has suffered shipping damage or is defective in any way, please return the item to us using a tracked postal service so that we can provide either a refund or a replacement if possible.

To prevent online fraud, we can only refund / replace goods goods that are returned to us using a tracked delivery service, and only on receipt of the returned item. The item and its packaging must be in the undamaged unused condition it was originally dispatched in to be eligible for a refund, and we reserve the right to refuse claims without the further return of the item to you if this is not the case.

For purposes of electrical safety, any electronic component, circuit, lighting kit or modified scale model is supplied on a non-returnable basis unless faulty. Should the product differ from the item dispatched or show evidence of fault caused by user error, we reserve the right not to refund and return the item.

For data protection information, please see our Data Protection Policy page.

By purchasing from us, you are agreeing to the terms of service above. These are required to protect both our genuine customers and ourselves. You will be required to confirm your agreement to these terms prior to placement & payment of any order.